FAQs – Covid-19

Covid-19 - Frequently Asked Questions

Yes. Our opening hours and days are:

MondayClosed to the public.
Tuesday10.30am – 3.30pm
Wednesday10.30am – 3.30pm
Thursday10.30am – 3.30pm
Friday10.30am – 3.30pm
Saturday10.30am – 3.30pm
Sunday10.30am – 3.30pm

The safety and welfare of our visitors, staff and animals is always our top priority and we are taking every measure to ensure this.  Our COVID-19 secure measures include:

  • Limiting the number of people who can be on site so that we can safely manage people and enable social distancing between visitors, and between visitors and our staff. We will regularly review our numbers in order to increase capacity as lockdown eases and in line with government guidance.
  • From Monday 14 September, the number of people who can meet inside or outside is restricted to 6 individuals, meaning all groups visiting the farm must be 6 or less people. 
  • We have completed risk assessments for the Farm and Café which are reviewed weekly.
  • A one-way route through the Farm has been introduced with arrows to guide visitors and ensure a easy flow through the Farm.
  • Floor markings and reminder signs throughout the Farm have been introduced to guide visitors in maintaining the 2 metre distance from one another.
  • Regular cleaning is carried out across the Farm.
  • Face masks/visors – Are worn by our staff on the Entrance desk.
  • Hand washing facilities are available at the entrance and throughout the Farm.
  • Contactless payment is available for any visitor wishing to buy bags of animal feed or to use the Café.

Yes, there is no evidence that this poses any risk of COVID-19 infection.

We ask that all those visiting our Farm behave responsibly and respect the measures that we have put in place.

There are three key rules that we ask people to adhere to on their visit:

  • Stay 2 metres apart;
  • Wash your hands regularly
  • Do not touch animals if you have used a hand sanitizer.  
 

We will also have staff in key places throughout the Farm to help remind people of our Farm rules whilst also supporting a great day out for all.

We also ask that people take responsibility for their own health and the health of the community before visiting the Farm.

Please do not visit the Farm if you are experiencing symptoms of COVID-19 or have any underlying health conditions that may put you at risk.

If you are vulnerable in any way, it is your responsibility to make the right choice for yourself and others around you.

We have limited the number of visitors on site at any one time to keep you and us safe.   There are queues at the entrance but the wait time is very short.

No.   We want as many people as possible to enjoy the experience and benefits of the Farm.  However, we would welcome your support with any donation you feel able to make to help us with keeping the Farm open and looking after the animals.

Yes.  When you visit we will ask you to give us some basic information including your name, email and mobile number or to scan the NHS Test & Trace QR code.  Government guidelines ask us to do this to help NHS Test and Trace to reduce the risk of a further COVID-19 outbreak.  If the information is requested by the NHS Test and Trace service, we will share it with them so they can use it for contact tracing and to investigate local outbreaks of COVID-19.

We will permanently delete your details 21 days after your visit.

We will ask you for this information each time you visit the Farm.  To speed up the process you will be able to scan our QR bar code with your smart phone at the entrance desk and complete your details digitally or we can write your details down and store them securely until they are ready to be destroyed.

There is no time limit on your visit but to manage capacities and ensure safe distancing we ask visitors to be mindful of others waiting to enter and enjoy the experience.

Yes.  You will be able to purchase animal feed bags at £1 per bag. 

Please be aware that food needs to be purchased at the entrance or you will need to exit, and re-enter the farm, as we cannot allow people to go against the one way system, and our usual animal feeders are not available at the moment, so please make sure you purchase your food on entry. 

Yes. The Café and Gift shop are open from 10.30am – 3.30pm from Tuesday – Sunday.

The Café will limit the number of visitors and ensure social distancing is in place when queuing – with 2 metre markings on the floor and spacing between the tables both inside, and outside on the terrace. 

The Café is being run by Italo Delicatessen Ltd with a range of pastries, fresh salads, snacks, hot and cold drinks, and ice-cream.

We have hand washing facilities on the site and inside the toilets for people to use before and after entering the toilet area. We also have social distancing markers and reminders for everyone, and expect all visitors to respect these whilst on the Farm. Our staff will also be cleaning all toilet facilities with increased frequency.

We are currenty unable to run many of our on site group activities, however we are offering the VIP Animal Meet & Greet to visitors.

Please note that in order to comply with social distancing guidelines, we are currently only offering Meet & Greet experiences with large animals (Sheep, Alpacas, Goats). Thank you for your understanding.

As before, the Meet & Greet experience needs to be booked in advance and cannot be purchased on the day, as there will be limited slots available. 

Anyone with pre-booked experiences whose booking has been affected by COVID-19 lockdown should contact the Vauxhall City Farm main office for priority booking.

Yes, the Farm is still accessible.

We want you to feel comfortable during your visit. In line with government guidelines you don’t have to wear a mask during your visit in outdoor areas.

We ask all visitors NOT to use hand sanitizers if they are planning to feed or touch the animals as this may place them at greater risk.  We ask that you wash your hands using soap and water provider at one of our hand washing facility areas.

Have a question that’s not listed here? Please have a look through the rest of the information in the Visit Us page and otherwise call us and we will do our best to help you! 

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Your support makes a difference!

Buys 2 bales of hay (Our animals need 150 bales every month)

Will cover the farm’s electricity cost for one entire day

Will pay for farrier costs & dental treatments for 1 horse, for 1 month

Will provide food & bedding for all animals on the farm for three weeks…

Will pay for farrier costs & dental treatments for 1 horse, for 1 month

Every donation made will help us to reach more people with our services…

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Whether you're looking to book a workshop, sign up for one of our development programmes, want to become a volunteer, book a riding lesson or just want to say hello, we'd love to hear from you!